Glean

Overview

Glean is an enterprise-focused AI search and knowledge discovery platform positioned as “Work AI.” It can connect commonly used internal enterprise data sources and business systems, helping employees quickly find documents, people, knowledge, and business information through a unified entry point, while providing AI Q&A, content summaries, and automation support based on enterprise context.

Unlike traditional enterprise search, Glean places greater emphasis on permission-based intelligent retrieval and personalized result presentation. It can connect to common workplace platforms such as Outlook, Microsoft Office, Google Workspace, and Salesforce, enabling employees in different roles to access the content they need more efficiently while ensuring access permissions are respected.

Key Features

• Cross-platform enterprise search

  • Unified search across documents, emails, project materials, and business records in multiple internal enterprise data sources.
  • Supports connection to common office and collaboration tools such as Outlook, Office, Google Workspace, Salesforce, and more.

• AI assistant and natural language Q&A

  • Users can ask questions directly in natural language, quickly get answers, and view related information sources.
  • Suitable for finding process instructions, project background, knowledge documents, internal policies, and similar content.

• Personalized search results

  • Optimizes result ranking based on the user's role, position, usage habits, and permission scope.
  • Helps employees in different departments get a search experience that better fits their work.

• Document understanding and content summaries

  • Supports summarizing documents, threads, or materials to help users quickly understand key information.
  • Can be used for scenarios such as reading long documents, project updates, and meeting materials.

• Content generation assistance

  • Can assist in generating written content such as work updates, document drafts, or deliverable materials.
  • Suitable for knowledge organization, daily writing, and team collaboration scenarios.

• Knowledge linking and collaboration support

  • Displays related personnel information in the document context, such as authors and approvers.
  • Makes it easier to trace information sources, promote cross-team collaboration, and accumulate knowledge.

Product Pricing

Glean is a paid product and offers a trial or demo experience.
The official website does not publicly disclose standardized pricing, and it typically uses an enterprise sales model. Specific costs may be related to the following factors:

• Company size and number of users
• Number of connected data sources
• Required AI assistant, automation, or management capabilities
• Deployment and security compliance requirements

For an accurate quote, it is recommended to schedule a demo through the official website or contact the sales team for a plan.

Frequently Asked Questions

Which teams is Glean suitable for?

It is suitable for teams that need unified retrieval of enterprise knowledge and improved work efficiency, such as engineering, customer service, sales, HR, IT, and project management teams.

What content can Glean search?

It mainly includes internal enterprise documents, emails, knowledge base content, business system data, personnel information, and related collaboration records, depending on the data sources the company has connected.

Does Glean support AI Q&A?

Yes. Users can ask the AI questions in natural language, and the system will combine enterprise knowledge to provide answers while trying to provide relevant source references.

Is Glean free?

No. Glean mainly serves enterprise customers and uses a paid model. A trial or product demo can usually be requested.